Your Privacy Is Our Top Priority

1. Introduction

StormHoster ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stormhoster.com or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, and postal address.
• Account Credentials: Username, password, and security questions.
• Payment Information: Billing address, payment method details, and transaction history.
• Communications: Records of your interactions with our support team.
• Service Preferences: Hosting plans, domain registrations, and service configurations.

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent, clicks, and navigation patterns.
• Cookies: We use cookies to enhance your experience and analyze site traffic.
• Server Logs: Access times, request details, and error logs.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our hosting and domain services.
• Account Management: To create and manage your account, process payments, and send service notifications.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Security: To detect, prevent, and address fraudulent or unauthorized activities.
• Communication: To send you important updates, service announcements, and promotional materials (with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Storage & Security

StormHoster employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All sensitive data is encrypted using TLS/SSL protocols during transmission.
• Secure Infrastructure: Our servers are housed in Tier-III data centers with 24/7 physical security.
• Access Controls: Employee access to your data is strictly limited and monitored.
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Cookies & Tracking Technologies

StormHoster uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and login information.
• Analyze site traffic and user behavior to improve our services.
• Deliver relevant advertisements and promotional content.

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of certain features on our website.

Third-Party Cookies: We may use trusted third-party services (such as Google Analytics) that set their own cookies. These services help us understand how you interact with our website.

6. Data Sharing & Third Parties

StormHoster does not sell, rent, or trade your personal information. We may share your data in the following circumstances:

• Service Providers: We work with trusted partners who assist us in delivering our services (e.g., payment processors, data centers). These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

International Transfers: Your data may be transferred to and processed in countries outside your residence, including the United States and the United Kingdom. We ensure adequate safeguards are in place to protect your information.

7. Your Rights

We respect your privacy rights. Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data (subject to legal obligations).
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time.

To exercise any of these rights, please contact us. We will respond within 30 days.

8. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

StormHoster may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Data Protection Officer: